Terms And Conditions

General Information

Every care has been taken to ensure the descriptions, colours and specifications of the goods portrayed in our website are correct. However, slight variations in the actual goods may occur.

Availability & Prices

All goods are offered for sale subject to availability. We regret that occasionally it may be impossible to complete an order if a product is withdrawn for any reason. The price of the goods shall be the price listed on our website inclusive of any VAT that may be payable by you. All prices and delivery charges are quoted in UK Pounds Sterling and must be paid in full at the time of ordering. In the event of any deliveries to addresses outside of the UK, the purchaser is entirely responsible for any applicable customs' duties or taxes in your own country. Products catagorised as merchandise are subjuct to minimum order quantities. Every effort has been made to to ensure this information is clear where applicable however you will be informed upon order placement if a minimum order quantity has not been met.


We will treat each order for goods as an offer by you to purchase the goods, subject to these terms and conditions. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of the goods set out in your order.


Payment may be made by any of the methods indicated on the site or on our order form. We do not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering.


Delivery shall be made to the billing address of the card holder which will be supplied by you at the time of ordering. Whilst we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods, howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery to the specified delivery address. Delivery of stock items will usually take place within 7-10 working days.


We want you to be totally satisfied with your purchase. If, for any reason, you are not entirely happy with your purchase, we will refund the value of the goods supplied, provided you inform us within 10 working days of receipt of the goods and that the goods, together with the delivery note, are returned to us in perfect condition to the address specified on the delivery note. In the event of bespoke or presonalised products we regret that these cannot be refunded or exchanged unless the product arrives damaged or faulty.

Limitation of Liability

Our total liability for any claim arising shall not exceed the price of the goods supplied, and, in the case of damaged or defective goods or incorrect deliveries, any delivery charges incurred by you. We shall not be liable for any indirect or consequential loss, (including without limitation, financial loss such as loss of profit or otherwise), whether this arises from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with specific instructions stated on our order form. This condition does not affect your statutory rights.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.


We do not sell goods for purchase by children. We sell children's goods for purchase by adults. If you are under eighteen years, you may order goods from us only with the involvement of a parent or guardian.

Choice of law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.

Contact details

Dr Preema – 4 Chandos Street, Marylebone, London W1G 9DH

Customer Services tel no: 0207 221 0043


We want you to enjoy your shopping experience every time you order from shop.drpreema.com. However, there may be times when the goods you order are not exactly what you wanted or expected. We are happy to accept the return of goods if they are unused and in their original packaging and condition. If you return goods within 10 working days of receipt, we will issue a full refund of the purchase price. We will refund the delivery charges only if the goods are: Different to those ordered by you Damaged on arrival or defective. Goods returned in an unacceptable condition may be refused or a re-stocking fee applied Please note personalised and bespoke goods are not refundable unless damaged or faulty.

Damaged or Defective Goods

Please inspect the goods as soon as you receive them; damaged or defective goods should be returned immediately. We ask that you inform us within 10 working days of receipt. At our discretion, we will replace the goods or refund the purchase price.

How to return goods

You must notify us that you will be returning goods, (within 10 working days of receipt of the goods) by calling Customer Services on 0207 221 0043 When telephoning, please have the following details to hand: Your Order Reference Number Your e-mail address, if you have one. A daytime contact telephone number and the reason for the return. Please note personalised goods are not refundable unless faulty. In the case of damaged or defective goods, please provide a full description of the problem. This will ensure we can process your return as quickly as possible. All goods must be returned in their original packaging, together with the delivery note. In the case of damaged goods, if the packaging itself is damaged, please include this packaging with the returned goods. Please remember to: Clearly mark your Order Reference Number on the outside of the parcel; Send the returns to the address provided on the delivery note: Dr Preema, Freepost 14313, Codestorm House, Walton Road, Portsmouth, PO6 1TR. Parcels being returned remain your responsibility until we safely receive them. Therefore, we recommend you obtain proof of postage when returning a parcel. If you have any queries on our Returns Policy, you can e-mail us at contact us or telephone Customer Services on 0207 221 0043 .This Returns Policy does not affect your statutory rights.